Frequently Asked Questions
What time can I check in from?
Check in is from 2pm to 5:00pm. If your room is ready before 2pm you will receive an sms from us inviting you to come earlier if you wish (if you have provided us with a mobile number). Please let us know if you will be arriving after 5:00pm and we will make special arrangements for you to collect your key.
What time is checkout?
Checkout is anytime before 10am. Early express check out can be easily arranged and late checkout may also be possible with prior arrangement although fees may apply. Ask about our Sunday Sleepin - stay till 4pm for just $60.
Where can I access your best available rates?
For our best available rates, please follow the links on our website or contact us directly. Even if the rate is the same the inclusions may be very different.
Do I need to bring my own linen?
Something has come up, can I cancel my booking?
Yes. We are more than happy to refund your deposit (less a $30 administration fee) for any bookings made direct with us (not online travel agent sites - eg wotif, expedia, booking.com) and bookings cancelled more than 2 weeks prior to your booking during off peak season and more than 4 weeks prior to peak season bookings. Please contact us for further details for bookings cancelled within these periods.
I still want to come, but I need to make a change to my reservation. Is that ok?
Thats no problem at all if you have booked direct with us (or on our website). Each change may attract a $30 administration charge. For any bookings made through an online travel agent (eg wotif, expedia, booking.com etc) then you must make any changes with that same agent and they will notify us.
Do you offer any discounts?
We sure do!
Repeat guests: 10% discount (must be on our database)
Seniors: 10% discount (must not be travelling with children and be able to present seniors card on arrival)
Long stays: Special rates apply for stays for 4 weeks or more (from $390 per week depending on room type + security deposit + utilities).
RAC Members: Free 1 hour hire of kayaks per day - membership card must be presented to hire
We are relocating to the coast, can we stay for a while?
Maroochy River Resort & Bungalows is perfect for people relocating to beautiful SE QLD and has everything you need while you find a place to live, or wait for your belongings to arrive in your new place. Contact us directly for long stay rates applicable for stays of 1-3 months.
Can I bring my pet?
Possibly. We are in the process of dedicating one 1 bedroom bungalow next to the office as a pet friendly bungalow and it is subject to availability. After Februaru 1, 2017 the bungalow will allow you to have your pet inside or out as you prefer. Pets must be registered with reception and only occupy the designated bungalow. Anyone else found onsite with a pet in any other bungalow will be evicted immediately with no questions and no refunds.
Upon booking you will need to ask for the pet friendly bungalow and provide us with a description of your pet(s), why we should accept you and your pet (a bit of history is always nice) and supply proof of vaccinations as appropriate.
We ask that you respect the bungalow (ie floor coverings and curtains etc) by not allowing your animal in if they are wet or damp.
Native wildlife abounds around the bungalows so please consider that you are sharing the space with pelicans, ducks, lorrikeets, brush turkeys, possums, water dragons, goannas, snakes, geckos and humans of all shapes and sizes. Nearby kennels may also be able to provide pet accommodation if you prefer.
Can I smoke?
Not inside the bungalows. You are welcome to smoke on your balcony or around the grounds where we provide smokers trays for discarded butts. Please try to sit so that the breeze does not blow smoke back into the room.
Can I bring a boat or kayaks?
Yes. You will have direct boating access to the Maroochy River system which is great to explore by boat or kayak. If you are bringing a boat we recommend you bring 2 sand anchors to stop the boat swinging in the wind. Trailer parking is available. Bring your trailer lock or chain & padlock. There is a boat ramp within the complex.
Can I leave my boat in the water?
Yes. Just remember to remove all valuables from sight - i.e. fishing rods etc. Boat covers are encouraged - remember the old saying....out of sight... out of mind.
Where can I leave my trailer?
There is plenty of parking suitable for boats & trailers of most sizes.
Is there room for bus & coach parking? Can a bus turnaround?
Yes there is ample room for bus & coach parking and turning. The resort is located on a no through road with a large loop at the end. Perfect for buses and other long commercial vehicles.
I don't have a boat. How can I go fishing?
There are a range of charters all over the sunshine coast, offering both river and ocean experiences. Spend the day casting soft plastics on the Maroochy River with a local guru Brian Readman or head offshore for some bigger fish. For land lovers there is always the local barramundi fishing park or you can hire your own runabout (no license required) from Swan Boat Hire.
How can I find out more about learning to canoe or kayak on the Maroochy River?
You are welcome to contact the Sunshine Coast Kayak Club for information on junior and senior training programs. They offer beginners and entry level activities every Sunday morning in front of Maroochy River Resort & Bungalows.
Can we swim in the river?
The Maroochy River is a slow moving body of water with no significant rips or currents. No crocodiles and no stingers. Do remember that it is a natural waterway and is therefore inhabited by many natural forms of wildlife including fish, crabs, eels, stingrays etc.
Is there undercover parking?
There are no designated undercover car bays for holiday guests. Please park in any uncovered carbay or in any carport with a green rectangle above it.
How do I get my gear from the car park to my bungalow?
We have several trolleys to take the hard work out of setting up & packing up for you.
Do I need a car?
Our location on the edge of the town centre means it is best if you have your own private transport. Public transport is available however, with the nearest bus stop being approx 500m, with hourly bus services into Maroochydore (connecting to Caloundra) & Nambour (connecting to Noosa). Shuttle buses are available to/from local RSL and Surf Lifesaving Club venues.
How much by taxi to the main shopping centre?
During the day approximately $15 will take you to Sunshine Plaza. At night it will cost approx $25
I am coming for eye surgery at the local hospital. Is it far by cab?
Our central location makes us within 10 minutes drive of the Nambour General Hospital, Nambour Selangor Private Hospital, Breast screen Queensland Nambour Service, Buderim Private Hospital, Kawana Private Hospital, Sunshine Coast Private Hospital, Sunshine Coast Day Surgery
We have 4 children, do you have anything that can cater for us all?
Yes. You can stay in a 2 bedroom bungalow some of which will take up to 4 children. See Accommodation for floor plans. Call direct to ensure a suitable room is available.
We have 3 children, do you have any waterfront bungalows that will accommodate us?
Yes. Most bungalows accommodate only 2 adults & 2 children however some bungalows also have a trundle bed in the living area to accommodate 3 children. You must specifically request this if you have more than 2 children. See Accommodation for floor plans. We also have some 2 bedroom bungalows on the waterfront that will cater for 3 or 4 children.
Will it cost extra above the published rates if we bring our two children?
No. Children stay free at Maroochy River Bungalows. We understand that it is expensive enough to raise a family. You will however need to bring or hire linen for the additional beds. You will need to make sure that we know you are bringing kids. We provide rooms to accommodate the number of people recorded on the booking and not necessarily more.
I am trying to organise a family reunion - is your accommodation suitable?
Yes. Every family can have their own self contained bungalow giving privacy, whilst the grounds provide a great venue to get everyone together for drinks or bbq etc. We recommend that the organiser come to Maroochy River Resort & Bungalows to assess the suitability for your particular grouping.
Is Maroochy River Resort & Bungalows a suitable venue for my wedding ceremony?
Yes. You may use the central Balinese pavilion for your wedding ceremony for free if you are booking 10 bungalows or more to accommodate yourself &/or your guests for your special occasion. A fee of $300 may apply where bookings of 2 - 9 bungalows occur. (NB 2 night and 2 bungalow minimum applies). Your wedding party may include guests not staying at the bungalows but is limited to a 1:1 ratio (i.e. 40 staying guests and 40 non staying guests = maximum 80 guests)
If you are looking to hold the reception onsite as well please refer to our wedding, conference or group pages for additional information.
Do you have a function room?
Yes, we have the Clubhouse which is a simple room that can be easily adapted for functions, workshops, training, meetings etc. We also have several waterside marquee sites that will enable you to create the event to suit all of your specific needs. See the Conference, Weddings or Group pages of this site for more details.
The neighbouring hotel has a series of function rooms for hire for wedding receptions, family reunions, birthday celebrations etc. Let them make it easy for you. This is within easy walking distance (400m). http://www.waterfronthotel.com.au/
Do you have a playground?
The Waterfront Hotel has its own indoor play area and video game room for the kids for when you want to dine out. Alternatively the neighbouring Fishermans Road Lions park has a great outdoor playground with loads of swings, slides etc.
Where can I play golf?
There are numerous courses on the Sunshine Coast all offering differing range of challenges for the novice through to the professional. Click here for a list of clubs you can play along the coast.
Can I pre-organise for food to be delivered to my room before I arrive?
Depending on your scheduled arrival time you can organise with to have goods delivered for you. See food order online.
Please let us know at the office if you are expecting a food delivery. Alternatively you can preorder some items from our onsite store which stocks basics such as milk, bread, breakfast items etc.
If you we haven't answered your question just call 07 5448 4911 to discuss in person or email us.